Site Operations Manager, AMZL (Last Mile) - South - #1670158

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com.

Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents candidates with great challenges in dealing with front line management and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

We are looking for experienced candidates who can provide leadership to the Transportation team. Typical responsibilities will include:

1. Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement.


2. Map business requirements, understand business processes, study and analyze workflows, design solutions, and prepare functional specifications.


3. Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting, and analysis to identify potential opportunities for improving Customer Experience.


4. Deep dive and acquire extensive knowledge of emerging industry practices and apply them when solving business problems.


5. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services, etc.

Additional responsibilities may include:

1. Developing standard operating procedures.


2. Direct accountability for setting and meeting operational goals, strategic planning, and forecasting.


3. Leading a team of business analysts, program managers, or area managers.


4. Leading process improvements.

We are looking for smart and analytical people, who are passionate about operations, to join the Operations team at Amazon India. This role is for candidates who thrive on driving change, building an organization, and leading through others, by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big.

- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

- 1+ years of performance metrics, process improvement, or lean techniques experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.