Collections Agent - #1672431

• Engage with customers to discuss their accounts and arrange suitable repayment plans


• Maintain accurate records of customer interactions and transactions


• Adhere to company policies and procedures, as well as legal regulations


• Cooperate with the team to achieve targets and improve customer service


• Identify opportunities to support customers in financial difficulty


• Deliver high-quality customer service in a professional and empathetic manner

A successful Telephone Collector should have:

• Knowledge of financial services industry


• Previous experience in a collections role.


• Strong communication skills, both verbal and written


• Experience in managing accounts and customer relationships


• Ability to work in a fast-paced environment


• Excellent problem-solving skills with a customer-centric approach

Our client is a large organisation in the Financial Services sector. Renowned for their commitment to delivering excellent customer service, they have a strong reputation for their professional development programmes and their emphasis on employee well being.

• Competitive salary and benefits package.


• Comprehensive training and career development opportunities


• A professional and supportive team environment


• Competitive holiday leave