IT Desktop Support Analyst - #1673810

Who We Are

Sheffield Forgemasters is an iconic steel production and engineering company. A global leader in the designing, manufacturing and delivering of world-class steel forgings and castings.

It is a great time to join Forgemasters, as the business goes through an ongoing period of growth and modernisation after being acquired by the UK Ministry of Defence In 2021. The acquisition has secured our role as a critical supplier to the next generation of UK defence programmes. As part of this programme of work our plant and equipment will be modernised over the next 10 years, creating new opportunities for the business and our colleagues.

Based at our 64-acre site, sitting in the heart of Sheffield, we are looking for an IT Desktop Support Analyst. This role will involve providing 1st and 2nd line support, across the business.

Role Responsibilities

• Work to ITIL v4 framework.
• Log all relevant service requests.
• Provide 1st / 2nd line investigation and diagnosis.
• Resolve issues with 1st time fixes wherever possible.
• Escalate service requests where required.
• Support service deployment activities.
• Be available for on-call support, where required.
  
  

About You

The following relevant skills, knowledge and experience are required.

• An IT related degree or other relevant IT qualifications is desirable, but not essential.
• Excellent IT software skills: Microsoft Windows Operating Systems version 10 & 11.
• Knowledge of supporting Microsoft Office 2016 and above.
• Wide range of Hardware skills: PCs, Laptops, Smart Phones and tablets.
• Experience of working in an IT service desk environment.
• Strong communication skills.
• Cyber Security Awareness.
• ITIL Framework.
• Flexibility for out of hours / on-call and weekend work, when required
  
  

Days/Hours of Work

37.5 hrs per week, Mon - Fri between 6.30am - 4.00pm + out of hours on-call.

Reasons to work at Sheffield Forgemasters

• We are a long-established local employer, with a strong reputation in the region.
• Over £600m large-scale and long-term investment programme in state-of-the-art new facilities and modernisation on site.
• Competitive Salary
• 33 days annual leave (includes public holidays).
• Easily accessible location with free onsite parking.
• Cycle to Work scheme.
• Pension scheme.
• Life Assurance Scheme.
• Employee Assistance Programme.
• On site Occupational Health provision providing Health Screening and advice on well-being.
• Discounted Westfield Health Plan Scheme.
• Occupational Sick Pay Scheme.
• Long service award scheme.
• You at Work Access to online discounts portal.
• A bronze accredited participant in the Defence Employer Recognition Scheme, supporting ex-military and reservists in employment.
  
  

For additional information or if you would like to discuss the role, please email . Alternatively, if this sounds like the role for you, please review the full job description attached and apply now!

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.