Inbound Customer Advisor (Wealth) - #1684374

External Job Advert

Kick Start Your Customer Service Career with Aviva

Customer Service Expert - Starting salary between £25,400 – £29,028 (depending on hours, location, skills, and experience)

Our standard full-time contracts are for 35 hours per week (with options for part-time working). We also offer an enhanced 40-hour contract for more flexibility.

Allocated shift pattern between 08:00 – 18:00 Monday – Friday

We value integrity, responsibility, and good decision-making. Our customer service careers are unique at Aviva, where we aim to create a better tomorrow for everyone. Join us if you care and are driven to give your best every day!

A bit about the job:

Provide excellent service aligned with Aviva’s values: Care, Commitment, Community, and Confidence. You'll receive comprehensive training to support our customers and financial advisers, especially around complex products like Investment Bonds, Pension Savings, and Platform Investments.

While products can be technical, our focus is on the care and quality of service you deliver to our customers.

Skills and experience we’re looking for:

• Excellent communication skills and a friendly phone manner


• Strong fact-finding ability to understand customer needs


• Enjoy working collaboratively to deliver outstanding service


• Ability to adapt to digital tools to enhance customer experience


• Positive attitude, resilience in difficult conversations, and overcoming objections

Note: This role is not sponsorable under the Home Office points-based system.

What you’ll get for this role:

• Starting salary between £25,400 and £28,500 (depending on hours, location, skills, and experience). A 40-hour contract can offer an enhanced salary up to £32,571.


• Performance-based bonus of 6% of annual salary


• Generous pension scheme with up to 14% employer contribution


• 25 days holiday plus bank holidays, with options to buy or sell up to 5 days


• Discounts on Aviva products and other retailers


• Up to £1,200 of free Aviva shares annually through our Share Plan and Save As You Earn scheme


• Supportive policies including parental and carer’s leave


• Flexible benefits, including cycle-to-work schemes


• Paid volunteering days and wellbeing support

Learn more about our rewards and benefits by visiting our website. We encourage applications from all backgrounds and experiences, including flexible working options.

We are committed to inclusivity and will interview every disabled applicant who meets the minimum criteria. Please notify us if you have a disclosed disability.

Apply online or contact Angelika Gulyás at 02045714754 or via email at *************@aviva.com.