Value Recovery Manager, APAC, Central Functions - Rest of the World (RoW) - #1695974

Job ID: 2942404 | Amazon Commercial Services Pty Ltd

Are you looking for an opportunity to create a substantial impact on business profitability? The Value Recovery role at Amazon's Fulfillment Centers (FCs) can provide that opportunity. This role focuses on maximizing value recovery from customer returned units in APAC region through refurbishment and warehouse deals in close collaboration with the Amazon Customer Excellence System (ACES), Learning & Development (L&D), Products, and business partners.

At Amazon, we're working relentlessly to be the most customer-centric company on earth. Our team drives innovation while continuously improving operations. To get there, we need exceptionally talented, bright, and driven people. In this role, you will be responsible for implementing incremental value recovery capabilities in our fulfillment centers, enabling us to recover maximum value from returned units.

To be successful, you will need excellent communication, negotiation, and influencing skills to drive consensus across multiple stakeholders. While operating in FC operations, you will interface with Engineering, Category, Finance, Procurement, Data Science, and Returns and Customer Experience (RCX) teams to identify and execute solutions that improve recovery.

This opportunity requires excellent troubleshooting and problem-solving abilities, as well as the capacity to thrive in a fast-paced, ambiguous, and technical environment. Ownership of your work is extremely important, and candidates should have a proven record of driving operational improvements and new launches within FC/operations. The ideal candidate is motivated, optimistic, and agile, with strong time management skills.

Key job responsibilities
- Deep diving and analyzing operational data to arrive root causes for loss of value at FC Customer Returns (CRET) processes - invent or replicate solutions to those root causes, track impact.
- Improve efficacy of operational capabilities at CRET incl. Standardization of metrics, processes, SOPs across APAC and Rest of the World (RoW) markets related to value recovery
- Develop deep subject matter expertise.
- Driving product and/or process solutions to improve value recovery and implement them in FCs

- Bachelor's degree or equivalent
- 5+ years of Operations/process improvements/ new launches experience
- Proficiency in Excel (pivot tables, vlookups, etc.)

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge and experience in Operations and/or waste reduction, process improvements in FC processes, additional knowledge on business impacts preferred.
- Experience owning and improving operational processes, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements. Existing Knowledge or ability to learn analytical tools will be helpful.
- Experience or willingness to learn data analytical tools is preferred.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.