Customer Experience Coordinator In Sheffield - #1698196

Job Title: Customer Experience Coordinator



Location: Sheffield, South Yorkshire, England



Total Salary: £25,565 per annum 



Job Type: Temporary to Permanent

Hours: Monday to Friday working hours from 8:00 am to 4:30 pm

Duties:



Strong communications skills both verbal and written

All actions to be outcome driven

Good organisational skills and housekeeping

Team player and able to work on own initiative and self-motivation

Accurate data input into both Systems, Xactware, Symbility and any other customer portals

Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise

Book appointments for both reactive and planned works for trades

Supporting customers with choosing their material choices for reinstatement works

Interim invoicing for reinstatement works

Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary

To provide outstanding customer service always, remaining courteous and professional

Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly

Resolve customer queries and ensure any complaints are escalated to the relevant Manager

Understanding of all contracts you are responsible for

Appointing and issuing purchase orders and communicating with suppliers as and when required

Adhere to & ensure compliance with Health & Safety, Environment & Quality procedures for your local branch

Qualifications:



Previous experience in customer service or administration

Strong organizational and communication skills

Training:



2 weeks training in Tamworth, Staffordshire - all expenses paid for!

Note:



A DBS Check will be undertaken during the first 2 weeks of employment

Benefits:



29 days holiday (including bank holidays) and other additional benefits

If you are interested in the role please apply and we will contact you