Telephone Collections Agent - #1705660

Telephone Collections Agent Sheffield £23,810 – £26,000 + Monthly Bonuses (OTE £30,000+) 37.5 hours/week on rotating shifts between 08:00–20:00, Monday to Saturday

Are you a confident communicator with experience in customer service, credit control, or call centres? Join a rapidly growing debt recovery organisation just north of Sheffield City Centre, where you’ll help individuals and businesses find realistic solutions to their financial challenges.

Key Responsibilities:

• Handle inbound and outbound calls related to unpaid debts

• Discuss sensitive financial matters with empathy and professionalism

• Log customer interactions and payment arrangements accurately

• Follow internal procedures and compliance guidelines

• Hit performance targets in a team-focused contact centre

• Ensure accuracy when processing customer payments

About You:

• Experience in a contact centre or credit control role

• Strong verbal and written communication skills

• Resilient and motivated by performance incentives

• Confident using IT systems and multitasking tools

• Willing to make outbound calls and manage tough conversations

• Excellent problem-solving and information-gathering abilities

What’s on Offer:

• Competitive salary + monthly bonus (realistic OTE £30,000+)

• Supportive, friendly team culture

• Casual smart dress code

• Pension scheme & death in service benefit

• On-site parking

• Employee discount program & Christmas Savings Scheme

• Employee Assistance Programme

• Potential for hybrid working after probation

Please Note: All roles are subject to background checks, including CCJ and DBS screening.

Apply now and make a meaningful impact while advancing your career in a professional and supportive environment.