Customer Service Executive - #1713156

GO Superfoods Ltd is a leading European superfoods business based on the outskirts of Sheffield. Established in 2008, we import a range of 80+ superfoods direct from growers around the world and sell them under our own brands, in bulk, direct to consumers via Retailers/Amazon and as private label. We are the BRAND behind many UK and European superfood brands.

We are on a mission to make healthy eating easier, to make a meaningful social impact and to become the leading superfood business.

Position:

As a Customer Service Executive, you will play a pivotal role in delivering exceptional service to our customers. We’re looking for a personal and friendly individual who will provide a great foundation for sales relationships while also being a great fit for our current sales team.

You will handle inquiries, resolve issues, and ensure customer satisfaction while supporting the customer service manager with day to day tasks and additional admin. Your communication and problem-solving skills will be essential in managing customer interactions and contributing to a positive experience with the company.

Location: Dinnington, Sheffield

Department: Customer Service

Reports to: Head of Bulk

Hours: Full time

Requirements:

Key Responsibilities

• Respond to general customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Act as a friendly point of support for all customers who they can rely on to take care of their orders from start to finish
• Provide information on products, services, order status, and company policies
• Address and resolve customer issues, escalating when necessary
• Process returns, exchanges, and refunds in accordance with company policies
• Maintain accurate records of customer interactions, transactions, and feedback
• Work closely with other departments to resolve complex customer issues
• Identify opportunities to improve customer satisfaction and share insights with the team
• Stay updated on product knowledge, promotions, and company initiatives to provide accurate information to customers
• Assist with special projects or other duties as assigned by the management
  
  

Skills and Qualifications required:

• Proven customer service experience (minimum of 1-2 years)
• Excellent communication (written and verbal) and interpersonal skills, customer facing and internally
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional in stressful situations
• Proficiency in using customer service software, CRM tools, Microsoft Office Suite & SAP
• Strong time management and organizational skills.
• Ability to work well independently and as part of a team
• A customer-first attitude and a passion for providing outstanding service
  
  

Other information:

Why Join Us:

• Competitive salary and benefits package
• Opportunities for growth and career advancement
• A positive, supportive, and friendly work environment
• Joining a fast paced and high energy sales team
  
  

We offer

• Structured bonus (based on company & individual performance)
• Salary Sacrifice Pension
• 25 days holiday per annum, increasing to 27 days after 3 years’ service and 30 days after 5 years’ service
• GO social events run by our inhouse Social Team
• Cycle to Work Scheme
• Health Care Cash Plan
  
  

Please visit us at https://greenorigins.com/ for further information and to find out all about us!

At GO Superfoods, we celebrate diversity and promote equality and inclusion across our teams. We welcome applications from all, regardless of personal characteristics or background.