Patient Administrator (Bank) - #1717312

Overview

Patient Administrator (Bank)

Thornbury Hospital

Bank Shifts

Salary: Up to £12.21 per hour (depending on level of experience, training and qualification)

Thornbury Hospital in Sheffield is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an exciting opportunity for a Patient Administrator to join our Front of House team on our bank pool, working across three key areas of the hospital: Main Reception, Outpatient/Physio Reception, and Consulting Suites Reception. You will be joining a friendly and supportive team of 15 staff members, which includes 7 full-time and 3 existing bank staff.

This is a bank role working on an “as and when required” basis. You will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

The Department Operates Between

• 06:30 and 21:00, Monday to Saturday
• 09:00 to 17:00, Sundays
  
  

Shifts are scheduled on a rota basis and may include the following times:

• 06:30 – 14:30
• 07:30 – 15:30
• 09:00 – 17:00 (Sunday only)
• 10:00 – 18:00
• 13:00 – 21:00
  
  

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.
  
  

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.
  
  

Salary & Benefits

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy”