Customer Service Expert (Inbound calls and Administration) - #1717314

Kick Start Your Customer Service Career with Aviva

If you love helping people, this role in our Customer Services team is the perfect opportunity for you to shine. Youll be trained, supported, and encouraged to become one of our experts who not only help make our customers lives a little easier but also help to guide them through the complexities of financial planning. Thats why were here, and thats why 15 million customers across the UK have placed their trust in us.

A Bit About The Job

Youll be part of a collaborative and supportive environment where youll be empowered to build a rapport with our customers, helping out across our Pension, ISA and Investment portfolio products. Joining our Wealth Business, youll be the face of Aviva, a trusted advisor to people from all walks of life, handling calls, admin and digital support in this growing team. Youll have the opportunity to gain specialist pensions knowledge and skills that will not only serve our customers but can also help to propel your career as a specialist and support your personal financial journey.

Skills And Experience Were Looking For

• An empathetic communicator who can build customer relationships
• Some customer service experience, in a corporate, office, retail, or hospitality setting
• A quick learner with the ability to understand and apply specialist financial knowledge
• Experience using Microsoft applications
  
  

Please note this job role is not sponsorable under the Home Office points based system.

What Youll Get For This Role

• Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
• Starting salary between £25,400 and £29,028 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £32,571.
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Avivas.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carers leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools
  
  

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva Is For Everyone

Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here