Admin Coordinator - #1744368

An opportunity has arisen for an Admin co-coordinator to join to the Single Point of Access Team (SPA). The post will be based at the Northern General Hospital.

The successful candidate will assist the SPA Management Team on Health and Safety, Human Resources, Complaints and IT systems/processes to ensure an effective and efficient service. Will ensure that SPA is the single point of access for patients, clinicians and other healthcare professionals.

They will support staff, patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and forwarding referrals on for management by both written and verbal communications to primary and secondary care providers.

• To ensure efficient, effective and innovative service delivery.
• To assist the SPA Management Team to deliver the service to meet the agreed aims and objectives.
• To provide effective leadership, direct supervision and support for SPA staff.
• To manage the day-to-day operation of SPA administration functions to maintain provision of high quality services and effective working relationships.
• To manage the operational staff to deliver the required level of service in each functional area and to achieve agreed KPIs.
• To assist the SPA Management Team on Health and Safety, Human Resources, Complaints and IT systems/processes to ensure an effective and efficient service.
• To ensure that SPA is the single point of access for patients, clinicians and other healthcare professionals.
• To support staff, patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and forwarding referrals on for management by both written and verbal communications to primary and secondary care providers.
• To provide operational and training support in SPA to ensure targets and deadlines are achieved.
• To deliver in-house training and to assist in the overall development of training strategies.
  
  

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

For further details / informal visits contact: Name: Sarah Purseglove Job title: Operational Support Manager Email address: [email protected] Telephone number: 0114 3078058