Channel Team Lead - EDSP, CTL EDSP - #1751662

At Amazon, we're working to be the most customer-ecentric company on earth. To get there, we need exceptionally talented, bright, and self-driven people. Amazon is seeking Team Leads for our transportation team. Amazon is one of the most recognizable brand names in the world, distributing millions of products annually to our loyal customers.

We're seeking a Channel Team Lead for our Delivery Center. In this role, you will be responsible for IHS operations at our DCs & EDS management and support the DC manager in performance management and driving the operational plan to deliver defined performance goals.

• Account Identification & Acquisition: Market mapping and identification of potential retail stores for time-bound acquisition, induction, and onboarding of new accounts (IHS stores) in the assigned territory.


• Account Management: Managing and driving the growth of channel partners/stores’ business with Amazon. Build and execute strategic account plans to deliver key business opportunities.


• Field Visits: Visiting targeted stores regularly as per schedule.


• Training: Delivering training & coaching on Amazon processes, products, operating models, and SOPs.


• Networking: Enabling networks with new product launches and collaborating with operations and other teams.


• Reporting: Maintaining and publishing routine reports on store performance, business metrics, and network health. Providing recommendations based on data analysis.


• Team Management: Building and managing a multi-layer team, coaching, mentoring, and driving performance towards targets.


• Relationship Management: Setting expectations, maintaining clear communication, and fostering mutual growth with stores/channel partners.


• Operational Improvement: Working with stores to improve operational aspects and enhance delivery experiences.


• Engagement & Retention: Increasing business and retention through account engagement.


• Performance Tracking: Driving stores towards goals like volume and FTR.


• Escalation Handling: Managing day-to-day operational escalations and being available for issue resolution.


• Stakeholder Management: Managing internal and external stakeholders effectively.


• Support Operations: Assisting station operations and customer deliveries as needed.

• Strong leadership and people management skills.


• Ability to work under pressure and in ambiguous situations.


• Excellent communication and listening skills.


• Customer service orientation and high ownership mindset.


• Analytical skills for interpreting data and making informed decisions.

• Bachelor's Degree or MBA.


• Preferably from a Sales or Telecom background.


• Proficiency in Excel and communication skills.


• Operations and people handling experience.

Minimum 1+ years of sales experience; 2+ years preferred. Ability to work in ambiguous situations and communicate effectively is essential. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need workplace accommodations during the application and hiring process, please visit this link.