ROC Engineer - #1751667

Key Responsibilities:

• Join our Remote Operating Centre (ROC) at our office in Sheffield. Our ROC centralises our ability to remote monitor and operate our Hydrogen Powered Unit product range - Join a team who drive daily operations through real-time monitoring, reporting and assure 24/7 remote operation services with high level of performance


• Responsible for monitoring HPU assets and identifying potential issues, and work closely with other teams to resolve any issues in a timely manner


• Ability to proficiently operate power assets (processing incoming fault notifications, providing remote diagnostics & troubleshooting). When remote troubleshooting is not effective, contact our on-call field engineers (providing advanced technical support)


• Shift will initially work days only with the expectation to move onto a 24/7 shift pattern.


• Provide internal and customer operational support during shift times (e.g contacting suppliers out of hours, liaising with site teams and customers)


• Monitor hydrogen fuel usage and reporting, planning & scheduling team when deliveries need to be coordinated. Performing remote shutdowns on HPUs for hydrogen deliveries


• Monitoring operational performance indicators, identifying areas of improvement, and implementing efficient processes to enhance productivity and achieve operational targets


• Execute emergency response plans, including contingency plans for equipment failures or accidents, to minimise downtime and mitigate risks


• Data acquisition, analysis, and technical reporting

Qualifications and Skills:

• Candidates must demonstrate a passion for zero emission / renewable energy


• Candidates must be Degree qualified within Engineering or equivalent degree


• Open to electrical and process engineering backgrounds


• Strong problem-solving abilities, the ability to assess risks and the capability to make informed decisions under pressure. Proactive mindset, with the ability to identify process improvements and implement impactful changes


• Experience in both operating and remote fault finding of industrial assets


• Demonstrate technical understanding of networking


• Excellent interpersonal skills, with the ability to effectively communicate and collaborate with internal and external stakeholders


• Ideal candidate must be enthusiastic, self-motivated, results-oriented and operate well in a multicultural/multidiscipline teams


• Excellent attention to detail


• Proficient computer skills, including MS Office Suite and experience with operational management software (e.g field service lightning)


• Knowledge of CRM systems, specifically field service lightning (salesforce.com platform) would be advantageous


• Experience working within a remote operating centre and a fast-paced operational environment is desirable

What We Will Give You in Return:

• A competitive salary


• Annual Bonus Scheme


• Up to 8% matched pension contribution


• 25 days holiday + Bank Holidays (holiday entitlement also raises 1 day per year of service, capped at 30 days)


• Enhanced sick pay


• Enhanced family leave pay


• A career within a rapidly growing company


• Private healthcare and dental cover


• Death in Service Benefit at 4x base salary


• Employee Assistance Programme and Mental Health Advantage