First Line Support Engineer - Spanish - #1768689

This is a Temporary , Full Time vacancy that will close 2 days ago at 23:59 BST .

The Vacancy

Are you passionate about technology and eager to kickstart your career in IT?

Do you have experience in customer service but want to get your foot into a new industry?

We are looking for Spanish speakers to join the team and we are open to candidates looking for full or part time work.

As a First Line Support Engineer at ASK4, you'll receive top-notch technical training to join our dynamic internet support team. You will be at the forefront of delivering industry-leading support to ASK4’s diverse customer base, including students, residential users, and businesses.

What you’ll be doing:

Working 37.5 hours a week, covering the support centre opening hours.

Mon-Fri - 08:00 - 22:00

• Full technical training provided!


• You will be the first line of support for our customers, the day-to-day role will be monitoring our phone lines, emails, and our chat box.


• Diagnose and resolve technical issues with confidence, helping our customers navigate their accounts and services.


• Help customers sign up and log in to our internet services.


• Logging calls/emails or live chats into the system and escalating to the second line when necessary.


• First Line diagnosis and resolution of technical faults.


• You will be the contact point for customer account administration.


• Work alongside a talented team of engineers, gaining insights and expertise to advance your career.

Our ideal candidatewill:

• Have experience providing outstanding customer service and a commitment to resolving customer issues quickly and effectively.


• Excellent written and verbal communication skills.


• A passion to learn new technical knowledge and skills.


• A solid understanding of networking and operating systems is essential


• Proactive approach to identifying problems and finding solutions.


• We work with clients and customers around the globe, so any additional languages are beneficial!

About ASK4

Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across twelve countries.

The service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same.

ASK4 Rewards

Bonus Scheme (profit share)

Birthday day off

Increased Holiday based on length of service

(Please note, benefits may vary depending on employee location)

Sorry - this vacancy is no longer available.