Customer Services Assistant - #1770587

Please note this is a 3 to 4 Month Temporary Contract Purpose of the Role As Resident Services Assistant, you will be the welcoming face of the property and the first point of contact for students, visitors, and guests. You'll deliver a high-quality reception and helpdesk service while providing administrative support to the wider team. You'll contribute to an exceptional student experience through friendly, professional service and operational support

Major Duties Deliver a warm and professional meet-and-greet and front-of-house service



Operate a responsive helpdesk: handle enquiries in person, by phone, email, and web



Provide accurate and timely advice and support to students, visitors, and contractors



Support student check-ins, departures, open days, and intake events



Assist with day-to-day property administration tasks and reporting



Maintain a high standard of presentation in communal and front-of-house areas



Act as a role model for excellent customer service and values-led behaviour



Handle and resolve any student queries or complaints, escalating when necessary



Contribute to creating a positive and inclusive student community experience



Skills & Experience Essential

Experience in a customer-facing role, preferably in accommodation, hospitality or reception



Strong IT skills – competent with Microsoft Office and email systems



Excellent interpersonal and communication skills



Well-organised with the ability to manage a varied workload



Ability to remain calm and professional under pressure



Problem-solving mindset and ability to handle complaints diplomatically



Desirable

Previous experience working in student accommodation or similar environment



Knowledge of property management or facilities administration



Experience using CRM/helpdesk systems



Personal Qualities Passionate about delivering great service



Friendly, positive, and approachable with a can-do attitude



Proactive and able to use initiative



Excellent team player with a collaborative spirit



Committed to equality, diversity, and inclusion



#J-18808-Ljbffr