Customer Relations Assistant - General Purpose Relief (GPR) - #1772962

Customer Relations Assistant (General Purpose Relief)Your Journey, Our Commitment

Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant (GPR) to join our dedicated Station Teams across the South Yorkshire area. As the face of Northern, you'll pro

vide essential support and information to our customers, ensuring their journey is smooth from start to finish.

If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!

What You’ll Be Doing

In this varied and rewarding role, you’ll:

• Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
• Ensure our stations remain safe, clean, and welcoming at all times
• Handle challenging or complex customer queries with confidence and care
• Support frontline staff across multiple station locations as a General Purpose Relief (GPR) team member
• Maintain compliance through internal checks and procedures
• Passenger Assistance support
• Oversee ticketing, stores, and leaflet stock levels
• Manage station finances, including cash handling and preparing for banking
• Provide vital support during service disruption to minimise customer impact
• Ensure all station promotional materials are accurate and up to date
  
  
  

What We’re Looking For

To succeed in this role, you’ll need:

• A genuine passion for delivering exceptional customer service
• Excellent communication skills, both written and verbal
• Strong IT literacy and the ability to learn new systems
• Confidence to work independently and handle responsibility
• Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)
• Commitment to working as part of a General Purpose Relief (GPR) team — covering multiple stations in South Yorkshire
• A Guaranteed Sunday Rest Day (GPR) – unless rostered to work that day
  
  
  

Your Pay & Perks

• £23,970 during your first 6 months of training
• After training, your base salary increases to £28,200
• Plus aggregation allowance of 16.25% (paid from Day 1 of training! )
• Plus overtime opportunities
• Plus mileage allowance (where applicable)
  
  
  

Benefits You’ll Love We believe in rewarding our people for their hard work and dedication. That’s why we offer:

Free travel for you, your partner/spouse, and dependents on Northern services

75% off travel with other Train Operating Companies (after 2 years)

Defined Benefit Pension Scheme — Northern contributes 1.5x your input

Enhanced Maternity & Paternity Pay – 9 months full pay for maternity and 2 weeks full pay for paternity

Employee Assistance Programme – 24/7 support for you and your family

Northern Perks – discounts, instant vouchers, cashback, wellbeing support, and more

About Northern At Northern, we run over 2,500 services a day, connecting millions across the North to friends, family, work, and leisure. We're committed to improving journeys, investing in our people, and protecting the environment. Our values say it all: Make a difference. Make it last. Make it easy. Make it happen. Make it yours. Ready to make them yours?

You can find out more here .

We may close this role early if we receive high volumes of applications, so don’t delay — apply today!

However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.

We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.