Inbound Customer Advisor (Wealth) - #1780951

Kick Start Your Customer Service Career with Aviva

Customer Service Expert- Starting salary between£25,400 £29,028(depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract

Allocated shift pattern between 08:00 18:00 Monday Friday

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. Thats why were here, and thats why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!

A Bit About The Job

We want you to provide the very best service with performance measured in line with Avivas values; Care, Commitment, Community and Confidence. In other words, its the quality of the personalised service you provide that were interested in. There is a lot to learn but dont worry, through great training and coaching youll be well prepared to support the needs of our customers and financial advisers.

You will be part of our our Wealth Organisation, providing telephony support in one of our areas:

• Investment Bonds
• Pension Savings
• Platform Investments
  
  

But dont worry about the product, its the care that you can bring to our customers that we care about most!

Our products can be technical - there is a lot to learn but dont worry, youll receive plenty of training and support to help our customers with their complex queries.

Skills And Experience Were Looking For

• Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
• Be a good fact finder you will ask the right questions at the right time to really understand what our customers need from you
• Someone who enjoys working and learning with others around them to deliver fantastic customer service
• The ability to understand our digital methods and how they can make things simple and quick for our customers
• A positive, can-do attitude with the ability to have difficult conversations and overcome objections
  
  

Please note this job role is not sponsorable under theHome Office points based system.

What Youll Get For This Role

Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between£25,400 £28,500(depending on hours, location, skills and experience)Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £32,571
• Bonus opportunity -6%of annual salary. Actual amount depends on your performance and Avivas.
• Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parental and carers leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference, be part of ourAviva Communitiesand use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support and tools
  
  

Take a lookto learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva Is For Everyone

Were inclusive andwelcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a lookhere

We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied, please send us an email stating that you have a disclosed disability, and well interview you.

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