ITSM Engineer - #2072420

Primary skill Automation Engineer

Description

Service Lifecycle Management Oversee the design implementation operation and improvement of IT services

Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs

Service Strategy Develop and implement service strategies places and processes to improve service delivery and customer satisfaction

Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality

Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future demands

Continuous Improvement Drive continuous improvement initiatives to enhance service efficiency reliability and customer satisfaction

Incident and Problem Management Manage and coordinate incident and problem resolution processes ensuring timely and effective resolution of service issues

Change Management oversee change management activities related to IT services ensuring the minimal disruption to business operations

Service Reporting produce regular service performance reports and communicate findings to stakeholders

Budget Management Managed service budgets ensuring cost effective delivery of services

Compliance and Risk Management Ensure IT services comply with relevant regulations policies and standards and manage associated risks

To be successful in this role you should meet the following requirements

8 Years of total IT experience with 5 years of relevant IT Service Management experience

Diploma in BE/BTech/MTech/MSc in Computer ScienceIT preferred or any engineering field considered or equivalent

ITIL PMP or other relevant certifications are highly desirable

Strong understanding of IT service management frameworks and best practices

Excellent communication and interpersonal skills

Ability to collaborate effectively with cross functional teams and stakeholders

Strong analytical and problem solving skills

Experience in managing service performance matrices and KPIs

Knowledge of incident problem and change management processes

Budget management and financial acumen

Knowledge of distributed compute systems especially virtualization platform is preferred

Skills

Mandatory Skills : Major incident management, Stakeholder Management