Technical Specialist - #2075598

Technical Specialist - Customer Information Control System (CICS)

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build

digital services that allow our millions of customers around the world, to bank quickly, simply and

securely. We also run and manage our IT infrastructure, data centres and core banking systems that

power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers,

infrastructure specialists, cyber experts, as well as project and programme managers.

The role of the CICS Technical Specialist is to work with the Customer Information Control System

(CICS) software product on IBM mainframe having strong technical expertise and eagerness to work

with new technology and infrastructure. You must have worked on several large complex projects in a

CICS Technical role designing and implementing technical solutions to commercial problems.

What you will bring to the role;

∙Good working knowledge of the SMP/E utility to install software on the mainframe and provide

evidence of your problem analysis and determination skills

∙CICS Systems software installation, administration, maintenance, resource definitions and

support

∙CICS Production Support including out of hours troubleshooting support

∙Providing technical assistance to Developers and Application Support Teams

∙Project manage the delivery of services by other internal/external teams

∙Design and develop new hardware and software technology solutions

∙Lead and direct problem investigation and recovery in complex situations

To be successful in this role you should have proven experience within the Technology sector with

knowledge of the following skills:

∙Relevant product knowledge including knowledge of CICS / TS 5.5 , SMP/E, Omegamon,

ACF2 or RACF, CICSPlex/SM

∙Past working experience on relevant systems, i.e. CICS and third party product installation

and support

∙Availability to work the shift pattern required for this role, i.e. This team provides 24/7 support

therefore you will be required to provide cover when fully competent in the Banks processes

∙Experience working in relevant environment/s, i.e. Mainframe Sysplex experience is desirable

but not essential

∙Both spoken and written communication skills with experience of adapting your style and

approach to the audience and message to be delivered

∙Planned projects and activities systematically in line with business priorities, using a variety of

analysis and problem solving techniques

∙Proven experience of successful project management, utilising relevant tools and techniques

to ensure consistent delivery