Technical Product Advisor - #2078965

Elevation Recruitment Group


Date: 6 days ago
City: Sheffield
Contract type: Full time
Work schedule: Full day
Elevation Recruitment Group

Technical Product Advisor
Sheffield | Monday–Friday (8am–5pm, with early Friday finishes) | Competitive salary

Elevation Recruitment Group’s Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Technical Product Advisor. This is an excellent opportunity for someone who enjoys combining customer support with technical troubleshooting, product knowledge, and systems-based problem solving in a fast-paced environment.

The role as a Technical Product Advisor
This is a varied, hands-on position where you will act as a key link between customers, products, and internal technical teams, ensuring issues are resolved quickly and accurately while delivering an excellent customer experience.

Key responsibilities include:

  • Handling customer enquiries via phone, email, and digital channels
  • Diagnosing product and technical issues and providing clear guidance and solutions
  • Managing orders, replacements, warranty claims, and complaints
  • Maintaining accurate CRM records and case documentation
  • Supporting system testing, UAT, and rollout activities (CRM/SAP systems)
  • Working with internal teams to improve processes and system performance
  • Coordinating with logistics and 3PL partners for UK/EU shipments
  • Preparing and checking export documentation and supporting shipment tracking
  • Logging product faults and identifying recurring issues and trends
  • Supporting continuous improvement and service enhancement initiatives

About You

  • Experience in a customer service or technical support environment
  • Strong ability to troubleshoot and explain technical information clearly
  • Confident using CRM systems (SAP or similar advantageous)
  • Highly organised with strong attention to detail
  • Comfortable managing multiple priorities in a fast-paced setting
  • Proactive, collaborative approach with a willingness to learn
  • Interest or experience in technical products or systems is beneficial

This is a great opportunity to join a supportive and forward-thinking team where you can develop both your technical and customer-facing skills while making a real impact. Get in touch with Amy Wood or Sarah Larkin for more information.

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