Senior Account Manager - #2081742

Senior Account Manager - IT

As a Senior Account Manager, you are responsible for managing and growing a portfolio of clients, with a strong focus on driving recurring revenue and delivering long-term value.

To lead client relationships across IT services, Cyber and Managed Services solutions, acting as a trusted advisor to align IT strategy with business objectives. The role combines commercial ownership with technical understanding, ensuring clients receive scalable, resilient, and cost-effective solutions

Key Responsibilities

• Manage and develop key client accounts, building strong, long-term partnerships
• Drive recurring revenue through contract renewals, upselling, and strategic account growth
• Lead client review meetings, presenting IT roadmaps, risk registers, and improvement plans
• Own the full sales cycle, from opportunity identification through to delivery
• Collaborate with technical teams to scope, design, and deliver infrastructure solutions
• Translate complex technical concepts into clear, business-focused outcomes
• Identify and execute cross-sell opportunities across Managed Services and Cyber Security
• Negotiate contracts and commercial terms to maximise value for both client and business
• Track pipeline, forecasts, and renewals using CRM systems
• Ensure smooth onboarding, project delivery, and ongoing service communication

Key Skills & Expertise

• Account growth and revenue generation
• Stakeholder management at all levels
• Commercial negotiation and contract management
• Solution selling and strategic planning
• Cross-functional collaboration with technical and service teams