Service Desk Engineer - #2090866

Ready to take the next step in your IT support career?

etiCloud is on the lookout for a motivated, customer‑focused IT Service Desk Engineer to join our growing IT Service Delivery team in Sheffield. This is a brilliant opportunity to be part of a supportive, forward‑thinking Cloud / IT provider where your ideas are valued, your skills are developed, and your career can genuinely progress.

What’s the role all about?

As an IT Service Desk Engineer at etiCloud, you’ll be the trusted first point of contact for our customers—helping to keep their systems running smoothly and their users supported.

You’ll work within a collaborative support team, resolving day‑to‑day technical issues, investigating recurring problems, and escalating where needed. No two days are the same, and you’ll constantly be learning as you support a varied customer base in a modern cloud environment.

What you’ll be doing

• Diagnosing and resolving technical issues

• Managing incidents and change requests via our ticketing system in adherence to SLA’s

• Supporting Windows, Active Directory and Microsoft 365 environments

• Building strong customer relationships

• Maintaining documentation and contributing to our knowledge base

Working hours

This role is predominantly office based with standard hours of 8 hours per day Monday to Friday and staggered shifts between 08:00–18:00, plus a late shift 12.00-20.00 on rotation, and on‑call rota.

Required Skills:

To be successful in this role it is essential to have experience of;

• IT and desktop support in a business environment

• Excellent attention to detail

• Good problem-solving ability

• Windows

• Active Directory

• Microsoft 365

• Strong Customer Service skills

It would be advantageous to have experience of;

• Windows Server 2012 R2 - 2022
• Remote Desktop Services / Citrix
• VPNs
• VMWare vSphere
• Email Security Services
• Web Filtering
• Acronis Backup

If you do not have all the above skills and experience, we would still be interested in hearing from you as we are able to provide training and development opportunities to grow within our teams

Why join etiCloud?

Joining etiCloud isn’t just about getting a job—it’s about growing a career with one of the UK’s leading cloud-based IT providers. You’ll be supported every step of the way in a friendly, professional environment where your development matters. Here’s what you’ll get when you become part of our team:

• Competitive salary with annual reviews
• 28 days annual leave including bank holidays
• Continual career development and training opportunities
• Private medical insurance and wellbeing support
• Annual bonus
• Modern Sheffield office with free parking

Apply now and take your next step in tech with etiCloud.