Product Support Specialist (New Role) - #2092582

Product Support Specialist (New Role)

Location: Sheffield

Salary: Up to 37,500

About the Role

A growing technology company within the healthcare sector is looking for a Product Support Specialist to join its expanding technical team.

This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments.

Working closely with customers and internal teams, you'll play a key role in ensuring

successful software deployments, troubleshooting technical issues, and delivering an exceptional customer experience.

What You'll Be Doing

• Providing remote technical support and troubleshooting for software and instrument integration issues
• Install, configure, and maintain software solutions and supporting infrastructure
• Support integrations with analytical and laboratory instrumentation
• Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers
• Deliver customer training and assist with software implementations
• Support database configuration, upgrades, and system migration
• Create and maintain technical documentation, FAQs, and user guides
• Assist with validation activities within highly regulated environments
• Work closely with customers to understand requirements and deliver effective solutions
• Travel to customer sites across the UK, with occasional European and international travel

What We're Looking For

• Strong troubleshooting, diagnostic, and analytical skills
• Experience supporting hardware and software environments
• Excellent communication skills and a customer-focused approach
• Ability to manage workloads effectively and prioritise tasks
• Strong IT knowledge, including Windows environments and database technologies
• Comfortable working both independently and as part of a collaborative team

Desirable Experience

• Experience within laboratory, scientific, or software development environments
• Knowledge of MSSQL and/or Oracle databases
• Understanding of C#/.NET
• Experience integrating instruments via Serial, USB, or Ethernet connections
• Knowledge of GMP, GAMP, or software validation processes
• Experience delivering customer training
• Full UK driving licence

What's on Offer

• Opportunity to work with cutting-edge software
• Structured career development and progression opportunities
• Competitive salary package
• 24 days annual leave plus bank holidays, increasing with service
• Additional Christmas shutdown day
• Private medical insurance through BUPA
• Scottish Widows pension scheme
• Death in service benefit
• Cycle-to-work scheme
• Access to gym facilities
• Annual Center Parcs team-building weekend for employees and their families
• Supportive, collaborative culture within an award-winning organisation