Technical Analyst - #2093548

Infinity Quest


Date: 4 days ago
City: Sheffield
Contract type: Contractor
Work schedule: Full day
Infinity Quest
  • Experience in L2 application/production support for enterprise systems (incident, problem, change).
  • Working knowledge of Microsoft Identity Manager (MIM) operations:
  • Sync run profiles, connector space/metaverse basics, error handling
  • MIM Service request processing and workflow fallouts (desirable)
  • Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).
  • Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting—not necessarily full-time development).
  • Familiarity with Active Directory concepts (users, groups, OU structure, permissions).
  • Must show a progressive advancement in responsibility including deep troubleshooting technical skills.
  • Self-driven and be able to work independently with minimal supervision
  • Requirements gathering in a technical environment – Cloud and on-premise infrastructure platforms
  • Strong process mapping skills
  • Strong analysis skills
  • Identification of use cases
  • Technical understanding of infrastructure technologies
  • Experience of working closely with IT developers/engineers and operational teams
  • Root cause analysis skills
  • Ability to optimise processes and maximise efficiency
  • Strong stakeholder engagement and communication skills
  • Confident at presenting what they are working on
  • Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate
  • Accountability for deliverables and proven track record of delivering on schedule
  • Good time management
  • Must be self-sufficient; able to deliver quality output without supervision
  • Proficient in MS Excel, Visio, Confluence


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