Internal Account Manager - #2100513

Location: South Yorkshire
Hours: Full-time | Permanent

Our client is a well-established, award-winning technology solutions provider with a strong reputation for delivering managed IT, cloud, connectivity and cyber security services to businesses across the UK. They support thousands of customers nationwide and are recognised for their excellent customer service, collaborative culture and commitment to employee development.

The Internal Account Manager will work closely alongside an External Account Manager to support customer relationships, drive revenue growth and ensure an exceptional client experience.

This role acts as the primary internal contact for customers, managing quotations, order processing, account administration and day-to-day customer enquiries. You'll work across multiple internal departments to ensure customer requirements are delivered efficiently, allowing the External Account Manager to focus on strategic account development and new business opportunities.

• Produce accurate quotations and proposals alongside the External Account Manager.
• Act as the main internal contact for customer enquiries regarding pricing, products, renewals, deliveries and orders.
• Obtain supplier pricing and coordinate with internal teams to deliver competitive solutions.
• Manage the full order process from quotation through to delivery and invoicing support.
• Liaise with Finance, Operations, Procurement and Service teams to ensure smooth customer delivery.
• Maintain CRM records, update sales opportunities and support pipeline reporting.
• Prepare customer reports, presentations and account review documentation.
• Follow up outstanding quotations and customer actions to maximise conversion.
• Provide accurate administrative support throughout the sales cycle.
• Support the wider sales support function by providing cover when required.

We're looking for someone who has:

• Previous experience in an Internal Sales, Internal Account Management or Sales Support role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with great attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive approach with strong problem-solving skills.
• Confidence working across different internal departments and stakeholders.
• Experience using CRM systems and Microsoft Office.

Following successful completion of probation, you'll receive a comprehensive benefits package including:

• Private healthcare and dental support.
• Employee Assistance Programme.
• Life assurance.
• Retail and lifestyle discounts.
• Enhanced pension contribution.
• Generous annual leave entitlement.
• Birthday leave.
• Cycle to Work scheme.
• Team incentive programmes.
• Paid volunteering day.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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