Senior IT Engineer - #2123037

At Vivedia, customers, partners, and colleagues rely on secure, reliable technology to deliver services during some of life's most important moments. Whether supporting internal operations, customer-facing systems, or the infrastructure that underpins our products and services, technology needs to be available, protected, and capable of supporting the business as it grows.

As Senior IT Engineer, you play a key role in ensuring our technology estate remains secure, resilient, and operationally effective. This role exists to provide deep technical expertise across infrastructure, cloud services, identity management, and security operations, while helping the wider support team resolve complex issues and continually improve the way IT services are delivered. Success in this role is about reducing risk, improving reliability, and ensuring colleagues and customers can depend on the technology that supports them.

As Senior IT Engineer, you act as the senior technical escalation point across Vivedia's IT estate; lead operational security activities including vulnerability management, patching, and access assurance; provide technical leadership and coaching to the IT Support team; improve the reliability, security, and effectiveness of core technology platforms; and support and deliver IT projects that strengthen business capability and resilience.

How You Will Do This

• Act as the highest technical escalation point for complex infrastructure, cloud, identity, and support issues across the technology estate
• Provide technical guidance, coaching, and support to IT Support Engineers, helping improve capability across the team
• Maintain ownership of vulnerability management activities, ensuring security risks are identified, prioritised, and remediated appropriately
• Lead patching and update activities across systems and services, maintaining compliance and reducing operational risk
• Administer and optimise core security technologies, ensuring protection remains effective across devices, systems, and services
• Support the investigation and resolution of security incidents, ensuring lessons learned are captured and improvements implemented
• Operate access assurance processes across Microsoft 365, Entra ID, AWS, and related systems, ensuring access remains appropriate and controlled
• Coordinate phishing simulation programmes and support security awareness activities across the business
• Contribute to the delivery of IT projects and technology improvements, helping ensure solutions are secure, supportable, and aligned to business needs
• Maintain technical standards, documentation, and operational processes that support consistent and effective service delivery

What you will Bring

• Significant hands-on experience in IT support, infrastructure, cloud, or systems administration environments
• Strong practical knowledge of Microsoft 365, Entra ID, Intune, Windows administration, and endpoint security technologies
• Experience working with vulnerability management, patching, identity management, and operational security controls
• Experience delivering or contributing significantly to infrastructure and technology projects
• The ability to diagnose and resolve complex technical issues through to a successful conclusion
• Experience supporting or mentoring less experienced technical colleagues
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Confidence working independently, exercising sound technical judgement and taking ownership of outcomes
• A proactive approach to security, reliability, continuous improvement, and service quality

Skills & Qualifications

• Desirable: Relevant IT or infrastructure qualifications (e.g. networking, security, or systems administration), or equivalent practical experience