Customer Service Specialist - #2125226

Customer Service Specialist - Italian Speaking - Sheffield – £28,000–£30,000

Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking a Customer Service Specialist to join their established and supportive team on a permanent basis. This is an excellent opportunity for an experienced customer service professional to join a successful international business, supporting customers across the order process while working closely with internal teams to ensure a high level of service is consistently delivered.
The successful candidate will ideally bring Italian language skills alongside previous customer service experience. Experience working within an export environment, particularly with customers across the Middle East, would also be highly desirable. The business is open to considering candidates with either strong Italian language skills or relevant export/customer service experience, with the ideal candidate bringing both.

Benefits:

• £28,000–£30,000 salary
• Permanent position
• 25 days holiday plus bank holidays
• Hybrid working
• Flexible working hours
• Excellent working environment
• Opportunity to join a successful global organisation

Customer Service Specialist Responsibilities:

• Managing customer orders received via email, telephone and electronic communication, ensuring orders are processed accurately and efficiently
• Entering and adjusting customer orders within the ERP system and ensuring all orders are processed within the required cut-off times
• Handling customer queries, resolving issues within agreed levels of authority and escalating more complex matters where appropriate
• Supporting customers throughout the order process, providing clear and professional communication and maintaining strong customer relationships
• Coordinating with internal departments including shipping, production, inventory and sales to ensure customer requirements are met
• Reviewing orders, shipments, plant schedules, inventory levels and other relevant information to support effective customer service delivery
• Preparing and reviewing correspondence and documentation relating to customer interactions
• Supporting export activity and working with customers and relevant internal teams across international markets
• Developing a strong understanding of customer requirements and ensuring these are communicated effectively across the business
• Building positive working relationships with internal departments and external customers to ensure the best possible service is delivered
• Providing support and cover within the team when required, including during periods of annual leave
• Following established processes and work instructions while identifying opportunities to improve customer service activities
• Carrying out any other duties as reasonably required by management

Required Skills & Experience:

• Previous experience within a customer service, sales administration, order management or similar role
• Italian language skills are highly desirable/essential for the Italian-speaking requirement
• Experience within an export or international customer service environment would be advantageous
• Knowledge or experience of working with customers across the Middle East would be particularly beneficial
• Strong communication and relationship-building skills, with the ability to deal confidently with internal and external stakeholders
• Excellent attention to detail and the ability to process customer orders accurately
• Confident using Microsoft Office and able to adapt quickly to new systems
• Previous experience working with an ERP system such as SAP, SAGE or Oracle would be advantageous
• A proactive and positive approach, with the ability to work effectively as part of a team
• Strong organisational skills and the ability to manage priorities in a fast-paced environment

If you are interested in finding out about this exciting Customer Service Specialist opportunity, please click ‘apply now’.

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire