Neighbourhood Officers - #2144734

Location: Sheffield City Council, Howden House, 1 Union Street, Sheffield City Centre, S1 2SH
Pay Rate: £15.56 per hour PAYE
Working Hours: Full Time
Contract: Temporary Assignment (1 - 2 Months)
Enhanced DBS (Update Service) Required

Sheffield City Council are looking for three motivated and customer-focused Neighbourhood Officers to join its Matching & Allocations Team within the Rehousing & Homelessness Service.

This is a rewarding opportunity to make a real difference to the lives of vulnerable individuals and families by helping them access safe, suitable accommodation and sustain successful tenancies. You will play a key role in supporting the Council's commitment to reducing homelessness and eliminating the use of Bed & Breakfast accommodation wherever possible.

Working closely with colleagues across housing, homelessness and support services, you will manage a designated neighbourhood patch, support households with a wide range of needs, and ensure residents receive the guidance and assistance required to maintain stable and sustainable tenancies.

Day-to-day of the role

• Work within the Matching & Allocations Team to match suitable temporary accommodation to households experiencing homelessness.
• Assess housing and support needs and identify appropriate accommodation options.
• Coordinate property allocations and tenancy sign-up processes.
• Meet customers face-to-face to explain housing options, allocation decisions, tenancy conditions, rights and responsibilities.
• Manage a dedicated patch of properties and households, delivering a tailored neighbourhood management service.
• Develop positive relationships with tenants and actively support tenancy sustainment.
• Conduct home visits and provide intensive support where required.
• Deal with a range of complex and sensitive issues including:
  
  • Safeguarding concerns
  • Mental health issues
  • Substance and alcohol misuse
  • Parenting and family support
  • Financial and welfare concerns
• Complete Housing+ Plans and undertake annual tenancy visits.
• Signpost customers to relevant internal and external support services.
• Work collaboratively with partner agencies, support providers and Council services.
• Maintain accurate case records, tenancy documentation and performance information.
• Support customers to access services that enhance social inclusion and community involvement.
• Effectively manage a varied caseload while meeting service targets and deadlines.

Required Skills and Qualifications:

• Experience working within housing, homelessness, allocations, tenancy management, neighbourhood services, support work, or a similar customer-focused environment.
• Excellent communication and interpersonal skills.
• Experience managing complex cases and working with vulnerable individuals and families.
• Strong organisational skills and the ability to manage competing priorities.
• Experience carrying out face-to-face customer meetings and home visits.
• Ability to work independently while contributing positively to team objectives.
• Strong IT and administration skills with experience maintaining accurate records and case notes.
• A flexible, compassionate and solution-focused approach to supporting customers.

Benefits:

To apply for the Neighbourhood Officer position, please send your cv to