Administrator - #2157286

Administrator

LOCATION: Chapeltown, Sheffield S35 2PY. One day WFH upon completion of probationary period.

HOURS: 37.5 hrs per week, Monday to Friday

+ About the role

Hickton Quality Control is the UK’s largest provider of Clerk of Works services. Based within our Head Office in South Yorkshire, we require an organised individual to join the team to assist with the smooth running of our onsite operations. The successful applicant will be the first point of contact for the site inspectors, and responsible for ensuring clients receive inspection reports that are in-line with our quality standards and received within a timely manner.

We pride ourselves on the quality of our service and this role is key to this, enabling the successful applicant to be involved with a variety of on-site projects and be part of a welcoming and professional team.

+ Desirable attributes

• Excellent communication and interpersonal skills
• Ability to work to deadlines
• Excellent organisational and grammar skills
• Able to work with a team and collaborate effectively
• IT literate and confident using Outlook, Microsoft Word and Microsoft Excel.

+ Roles and responsibilities

• Monitor the receipt of reports and chase up any non-submissions.
• Ensure timely distribution of reports to all relevant parties.
• Audit warranty reports in line with QA guidelines.
• Ensure correct administration of our CRM system for all warranty projects
• Send instructions to our inspectors and clerks of works.
• Contact clients and inspectors to arrange site inspections.
• Communicate proactively with clients and Clerk of Works throughout projects.
• Archive projects and request any relevant supporting information.
• Request testimonials and customer feedback.
• Contribute to monthly KPI’s.
• Provide all-round administration assistance to the Warranty Team and wider team when required.

This job description only contains the main duties relating to this post and does not describe in detail all the duties required to carry them out, and there will be an expectation that the post holder will carry out other duties that reasonably fall within the general nature of the level of responsibility of the post. The responsibilities contained within this job description are subject to annual review and may need to be adjusted in line with service developments.

+ Why join our group

ICA Group comprises of several businesses. Group structure continues our ambition to be a leading multi-disciplinary provider of quality inspection and consultancy services in the construction sector. Being part of the Group means that there is a coordinated approach to Commercial Business, Marketing, Resourcing, Finance, Business Support, Operations and Corporate Governance, to provide technical excellence and exceptional service to our clients. This provides greater opportunities to work for a larger Group of companies, giving you continuous growth in your own personal development plans and careers.

We employ people who embrace and deliver our core Group values: Embracing Quality, Exceptional Service, Integrity, Development, Teamwork.

If this sounds like a team that you would like to be part of, in return we will provide the following:

• Competitive salary
• Enhanced employer pension contributions
• Continuous personal development (CPD) opportunities
• Holiday accrual scheme
• Holiday buy/sell scheme
• Online training platform
• Enhanced parental leave
• Fostering friendly policy
• Long term sick pay
• Health cover & Life Insurance
• Electric vehicle salary sacrifice scheme
• A friendly and professional working environment with an ‘open door’ ethos.

Apply here or email [email protected] with a copy of your CV.