Chief of Staff - #2165289
Webologix Ltd/ INC
Enterprise Infrastructure (EI) sits at the heart of HSBC’s Chief Technology Office (CTO) – operating, maintaining & transforming the on-premise technology infrastructure used by HSBC to host applications & services. EI’s product catalogue spans servers, storage, databases, mainframe, middleware, internal cloud & automation technologies amongst others.
You will lead strategic planning & operating rhythm for the Enterprise Infrastructure leadership team. You’ll shape and drive the infrastructure agenda across priorities such as resilience, modernisation, service quality, financial discipline, and risk management - turning strategy into clear transformation plans and measurable outcomes.
You’ll act as the “glue” across teams: aligning stakeholders, accelerating decision-making, and ensuring the leadership team stays focused on the work that matters most for colleagues and customers who rely on stable, secure, and high-performing technology every day.
Key duties include the following:
- Lead the annual and multi-year strategy cycle for Technology Infrastructure (vision, strategic priorities, roadmaps).
- Translate Group Technology and business strategy into actionable infrastructure transformation initiatives.
- Produce high-quality executive materials (strategy packs, decision papers) suitable for senior audiences.
- Own the leadership team’s operating cadence: weekly/monthly reviews, strategic deep-dives, and key governance forums.
- Track delivery of top priorities across the portfolio; identify dependencies, bottlenecks, and decisions required to maintain pace.
- Partner with the Head of Transformation & Change & the Chief Operating Office (COO) to support investment planning, budget management, and spend transparency.
- Provide insight on capacity and capability needs; support workforce planning and resourcing trade-offs.
- Help drive productivity improvements and simplification across the function (process, tooling, organisational design).
- Build trusted relationships with senior stakeholders across Group Chief Information Office (GCIO), Chief Technology Office (CTO), Chief Operating Office (COO), Procurement, and business CIO teams.
- Facilitate cross-boundary collaboration - bringing diverse perspectives into decisions and creating alignment without slowing delivery.
Key skills / experience required:
- Proven experience leading strategy, transformation, portfolio execution, or business management – ideally within Technology Infrastructure or a closely related technology function.
- Experience in financial services or another highly regulated environment.
- Reasonable understanding of core infrastructure domains (eg: compute, storage, cloud/hybrid operating models).
- Track record of driving outcomes through influence in complex, matrixed organisations.
- Excellent written and verbal communication skills - able to craft concise executive narratives and steer senior-level decision-making.
- Strong analytical skills (commercial judgement, data-driven prioritisation, benefits tracking, risk/issue management).
Personal Attributes
- Strategic thinker with a passion for technology & innovation.
- Collaborative leader who values difference & succeeds together.
- Results-driven, accountable & resilient under pressure.
- Committed to continuous learning & professional development.
- Commercially-minded & customer-focused.
The role will lead strategic planning and the operating rhythm for the Enterprise Infrastructure leadership team, helping translate technology and business priorities into clear transformation plans and measurable outcomes.
Key responsibilities include:
- Leading annual and multi-year technology infrastructure strategy and roadmaps
- Producing executive-level strategy packs, decision papers and governance materials
- Owning the leadership team’s weekly and monthly operating cadence
- Tracking priority delivery, dependencies, risks and decisions across the portfolio
- Supporting investment planning, budget management and spend transparency
- Driving productivity, simplification and workforce planning initiatives
- Building relationships across CTO, GCIO, COO, Procurement and business CIO teams
We’re particularly interested in candidates with:
- Strong experience in strategy, transformation, portfolio execution or technology business management
- Technology infrastructure experience, ideally covering areas such as compute, storage, cloud or hybrid operating models
- Experience in financial services or another highly regulated environment
- A track record of influencing outcomes in complex, matrixed organisations
- Excellent executive communication, analytical and stakeholder-management skills
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