Infrastructure Engineer - #2176662

Summary

As an infrastructure engineer you will support our evolving technology estate that underpins service delivery for our clients and internal operations. You’ll work across virtualisation, bare metal, networking, and cloud platforms, playing a key role in keeping systems secure, performant, and reliable. You will also support our Service Desk and Core Systems team with escalations and training opportunities.

This is a hands-on technical role suited to someone who enjoys solving complex infrastructure problems, contributing to migration and improvement projects, and providing escalation support to the wider technical team.

Our Values

We’re all in this together, and we’re growing fast. Our values shape how we work and who we hire.

Accountability: We take ownership of situations and outcomes instead of assuming someone else will sort them. That trust and autonomy is where good ideas and creativity come from.

Growth: We’re growing commercially and as a team, and we want you to grow with us. That might mean spotting a new sales opportunity or cross-sell, improving a product, service or process, or stretching yourself with a certification, a customer escalation or a service review meeting.

Customer Excellence: Our customers come first. We take ownership of their issues and are focused on their satisfaction and our NPS of +90.

Key Responsibilities

• Design, deploy, and maintain virtualisation infrastructure (e.g. Proxmox VE, VMware) including cluster sizing, performance tuning, upgrade management, and cross-datacentre scalability
• Administer and troubleshoot Windows Server environments (Active Directory, DNS/DHCP, Group Policy, Domain Services)
• Support and improve backup, disaster recovery, and patching strategies across client and internal environments
• Manage advanced networking infrastructure including SDN, BGP, firewalls, and VPN connectivity
• Work with Microsoft 365 and Azure services, using PowerShell and Microsoft Graph API for automation and reporting
• Participate in infrastructure migration projects (e.g. server OS upgrades, platform consolidations)
• Provide third-line escalation support for complex technical issues raised via Core Systems
• Contribute to documentation and knowledge base articles

Skills & Experience Required

• Proven experience administering Windows Server Environments (2012 R2 – 2025)
• Strong working knowledge of virtualisation platforms (Proxmox, VMWare)
• Strong working knowledge of backup and DR solutions (Proxmox, Acronis)
• Experience with Microsoft 365 administration and PowerShell scripting
• Strong understanding of networking
• Strong troubleshooting and diagnostic skills, with the ability to work through complex technical issues methodically
• Excellent communication and stakeholder management skills – able to explain technical concepts to non-technical stakeholders

It would also be advantageous to have experience of the following technology; however, training can be provided;

• Infrastructure-As-Code
• Knowledge of containers / K8’s

If you do not have all the above skills and experience, we would still be interested in hearing from you as we are able to provide training and development opportunities to grow within our teams.