Assistant General Manager - #2186579

Assistant General Manager

Park Village, Sheffield | Flow Student

Location: Sheffield
Salary: £30,000 to £32,000 per annum
Contract: Permanent, full time
Working hours: Monday to Friday, 9:00 to 17:00
Reporting to: General Manager

About Flow Student

Flow Student provides modern, affordable student accommodation across the UK, with sites in cities including Sheffield, Liverpool, Coventry, Nottingham, Canterbury, Bradford, Preston and Sunderland. Every Flow Student property is fully furnished, has all bills included and sits close to campus, giving residents a straightforward and comfortable base for university life.

The brand is built around a simple promise, that student living should be easy rather than complicated. Sites offer strong communal spaces, secure access and responsive on the ground teams. Park Village forms part of Flow Student's growing Sheffield portfolio, where the Assistant General Manager will play an important role in supporting the delivery of a positive resident experience and maintaining high operational standards.

The Role

MCR Property Group is a leading independent real estate investment and development company operating nationally, with offices in London, Manchester, Birmingham and Glasgow. The business develops and manages residential, student accommodation and industrial assets, and Flow Student forms part of this wider portfolio.

MCR Property Group is seeking a motivated and organised Assistant General Manager to support the day to day operation of Park Village, Sheffield. Working closely with the General Manager, this is a hands on role supporting resident experience, site operations, compliance, income collection and team coordination.

You will assist in ensuring the building operates efficiently, residents receive a consistently high level of service and operational standards are maintained. This is an excellent opportunity for someone with experience in accommodation, hospitality or property operations who is looking to develop their management experience within a growing student accommodation business.

Site Operations and Management Support

• Support the General Manager with the day to day running of Park Village, helping to ensure the building is safe, well maintained and presented to a high standard.
• Assist with overseeing the on site team, including cleaning, maintenance and security functions, ensuring tasks are completed effectively and service standards are maintained.
• Carry out regular site inspections and operational checks, identifying any issues and ensuring appropriate action is taken.
• Assist with maintaining compliance with statutory and regulatory requirements, including health and safety, fire safety, environmental standards and the ANUK or Unipol Code.
• Help maintain accurate operational records, reporting and documentation.
• Assist with coordinating maintenance requests, contractor visits and outstanding site issues, ensuring these are followed up promptly.
• Support the General Manager in implementing operational procedures and improving the efficiency of the site.

Resident Experience

• Support the delivery of a positive resident experience, ensuring students receive a professional, friendly and responsive service.
• Act as a point of contact for residents, dealing with day to day queries and resolving issues where possible.
• Assist with managing resident complaints and welfare related matters sensitively, escalating more complex issues to the General Manager where appropriate.
• Monitor resident feedback and help identify areas where service improvements can be made.
• Support the organisation of resident events and engagement initiatives.
• Build positive working relationships with residents, university representatives and other relevant stakeholders.

Commercial and Occupancy Support

• Support the General Manager in maintaining strong occupancy levels throughout the student letting cycle.
• Work alongside central marketing and lettings teams to support viewings, enquiries and prospective resident engagement.
• Assist with coordinating property viewings and ensuring communal areas and show rooms are presented to a high standard.
• Help deliver resident engagement initiatives that encourage satisfaction, retention and renewals.
• Monitor occupancy information and assist with preparing regular operational and commercial reports.
• Support the General Manager in identifying opportunities to improve site performance and the overall resident experience.

Income and Credit Control

• Assist with monitoring rent payments and outstanding balances, ensuring income collection procedures are followed.
• Support the General Manager with following up on rent arrears and communicating with residents regarding outstanding payments.
• Maintain accurate records of payment arrangements and outstanding balances.
• Escalate complex arrears cases and sensitive financial matters to the General Manager where appropriate.
• Assist with preparing regular reports on rent collection and debt performance.

Team Support and Development

• Provide day to day support and guidance to the on site team, helping to maintain a positive and collaborative working environment.
• Assist with coordinating staff rotas, workloads and daily responsibilities.
• Support the onboarding and training of new team members.
• Help monitor team performance and identify any additional training or development requirements.
• Promote high standards of professionalism, accountability and customer service across the site.
• Act as a point of contact for the team in the General Manager's absence, helping to ensure the smooth running of daily operations.

About You

You will have experience within accommodation, property, hospitality or customer service operations, ideally within a student accommodation or residential environment. You will be organised, proactive and comfortable supporting the management of a busy site, with an understanding of the importance of compliance, maintenance and resi