Performance Analyst - #2188386

Performance Analyst
12-month fixed term contract | Fully remote (UK) | £42,000 - £52,000 + excellent benefits

Brio Partners is recruiting on behalf of an award-winning, Certified B Corp digital agency that designs, builds and tests digital services for central government, charities and social enterprises.

THE ROLE
You will join a multidisciplinary delivery team working on public sector digital services and own performance analysis for your service area. You will help the team define what good looks like, how it will be measured and whether the service is meeting user needs. The role is aligned to the Performance Analyst level of the Government Digital and Data Profession Capability Framework (HEO to SEO equivalent).

KEY RESPONSIBILITIES
* Create and maintain performance measurement frameworks, including KPIs, goals, user needs and benefits
* Identify reporting requirements and advise on the implementation and validation of analytics tools
* Analyse service performance and present clear findings and recommendations to technical and non-technical audiences
* Combine quantitative data with qualitative insight from user researchers
* Ensure the right measures are in place at each phase of the GDS Service Standard (discovery, alpha, beta, live)
* Clean, prepare and quality assure data, and peer review colleagues' analysis
* Work within security, data privacy and ethical constraints

ESSENTIAL SKILLS
* Commercial experience as a Performance Analyst, Digital Analyst or Data Analyst on digital products or services
* Experience turning business goals into measurable performance indicators
* Hands-on use of Google Analytics 4 and Google Tag Manager (or similar)
* Dashboard and reporting experience in Power BI, Looker Studio or similar
* Advanced Excel or Google Sheets and strong data quality skills
* Clear communicator, comfortable working in agile, multidisciplinary teams
* Working knowledge of GDPR and data privacy

DESIRABLE
* Public sector delivery against the GDS Service Standard, including service assessments
* SQL
* A/B testing, survey data or user satisfaction measurement
* Agency or consultancy background

BENEFITS
* £42,000 - £52,000 depending on experience
* Fully remote working
* 5% employer pension contribution
* 27 days annual leave plus bank holidays
* Discretionary company closure over Christmas
* Vitality health insurance
* Westfield Health cash plan (Level 1 Foresight)
* PAM employee wellbeing and assistance programme
* Extended maternity, paternity and dependants leave
* 5 paid volunteering days per year

ELIGIBILITY
You must be UK based with the right to work in the UK, and be willing to undergo BPSS checks.

Interested? Apply now with your CV