Billings and Collections Manager - #2193100

Billings & Collections Manager

Location: Sheffield
Salary: Up to £50,000
Contract: 15-month fixed-term contract

Elevation Recruitment Group are currently recruiting for an experienced Billing & Collections Manager to join a business based in Sheffield on a 15-month fixed-term contract.

This is a varied management role with responsibility for overseeing the billing and collections function, leading a small team and driving improvements across existing processes.

The role goes beyond traditional credit control, with a strong focus on high-volume B2C billing, customer account management and subscription-based payments. You will need to be confident managing complex billing arrangements, improving processes and maintaining a positive customer experience while ensuring effective debt collection.

Key responsibilities:

• Take ownership of the end-to-end billing and collections process, ensuring accurate billing and timely payments.
• Lead, manage and develop a team of two Billing and Collections Assistants.
• Monitor debt collection performance, manage aged debt and minimise bad debt.
• Oversee customer accounts and resolve complex billing, pricing and payment queries.
• Manage payment platforms, failed payments and reconciliations.
• Produce financial reports, dashboards and KPI analysis.
• Drive process improvements, automation and system enhancements.
• Work closely with Finance, Operations and Customer Service teams to resolve issues and improve processes.
• Support month-end activities, reconciliations and revenue reporting.
• Manage relationships with external debt collection partners.

What are we looking for?

• Previous experience in a similar management role, such as Billing Manager, Collections Manager, Credit Control Manager or Accounts Receivable Manager.
• Strong understanding of billing and collections processes, ideally within a B2C environment.
• Previous experience managing and developing a team.
• Experience with high-volume customer accounts and subscription-based billing would be beneficial.
• A track record of improving processes and introducing efficiencies.
• Strong analytical skills and experience producing financial reports and KPIs.
• Excellent communication, stakeholder management and problem-solving skills.
• Good knowledge of consumer credit regulations and compliance.
• Advanced Excel skills, including pivot tables and XLOOKUPs.

This is a great opportunity for an experienced Billing and Collections professional to take ownership of an established function, lead a small team and make a real impact through process improvements.

If you have the relevant experience, apply today or contact Elevation Recruitment Group for more information.