Senior Business Support Officer - Local Authority - #2193101

Senior Business Support Officer

• Salary: £13.69 per hour PAYE
• Location: Sheffield City Centre (possible hybrid working down the line)
• Job Type: Full-time hours / Interim

We are seeking a well-rounded Senior Business Support Officer to join our Environmental Regulation Services Hub Team. This role offers the opportunity to work in a dynamic, high-volume environment, providing support across various services including Environmental Protection, Health Protection, Food Hygiene, Pest Control, and more. This position is based in Howden House in the city centre, with potential opportunities for home working.

Day-to-day of the role:

• Support inbox triage and manage customer interactions effectively.
• Create and input new requests for service across our Linked Services.
• Utilise computer systems and applications such as Word, Excel, and Microsoft Teams, along with bespoke IT systems.
• Prioritise tasks effectively, working to deadlines and following standard operating procedures.
• Participate in a team environment that is supportive and experienced.

Required Skills & Qualifications:

• Excellent customer service and communication skills.
• Proficiency in using computer systems and applications like Word, Excel, and Microsoft Teams.
• Ability to prioritise tasks and manage time effectively.
• Experience in a similar role is beneficial but not essential; relevant transferable skills are highly valued.
• Willingness to learn and adapt to new processes and systems.
• Ability to work full-time within core hours (10am - 4pm) with flexibility on start times.

Benefits:

• Competitive hourly rate.
• Full training and supportive onboarding process.
• Dynamic and varied work environment.
• Potential opportunities for flexible and home working arrangements.

To apply for this Business Support Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.