L2 Support Engineer - #2194467

Required Skills:

• Experience in L2 application/production support for enterprise systems (incident, problem, change).

• Working knowledge of Microsoft Identity Manager (MIM) operations:

• Sync run profiles, connector space/metaverse basics, error handling

• MIM Service request processing and workflow fallouts (desirable)

• Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).

• Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting—not necessarily full-time development).

• Familiarity with Active Directory concepts (users, groups, OU structure, permissions).

• Must show a progressive advancement in responsibility including deep troubleshooting technical skills.

• Requirements gathering in a technical environment – Cloud and on-premise infrastructure platforms

• Strong process mapping skills

• Technical understanding of infrastructure technologies

• Experience of working closely with IT developers/engineers and operational teams

• Proficient in MS Excel, Visio, Confluence