AI Adoption Lead - #2195006

Experience — Required

• Proven experience delivering change and adoption for digital products, including stakeholder mapping, comms, training and readiness planning.
• Strong ability to align change plans to incremental delivery/release roadmaps and operate readiness gates (training completion, SOP updates, champions in place).
• Experience designing future-state user journeys and operating model/process changes (handoffs, decision rights, escalation paths) and clarifying ownership.
• Experience creating role-based enablement materials (FAQs, launch packs, demos, quick guides) and tailoring messaging across user groups and regions.
• Experience defining adoption KPIs and benefits realisation measures, establishing baselines, and running feedback loops to refine the backlog.
• Comfortable operating in ambiguous environments with shifting requirements, while maintaining delivery discipline and transparency.