Technical Account Manager - Fire & Security - #2195464

Finch Talent Solutions is recruiting a Technical Account Manager for a fire and security business in South Yorkshire. The company designs, installs and maintains fire and security systems for commercial, public sector and industrial clients across the UK, and holds BAFE and SSAIB accreditation.

You’ll own a portfolio of national accounts, led by a major client with a series of university accommodation sites. You’ll be the main point of contact for each client, and the technical and commercial lead across fire detection, intruder alarms, CCTV and access control.

This role suits a senior fire engineer, service supervisor or contracts lead who wants to move off the tools and into a client-facing role, without losing the technical side.

What you’ll do

• Manage and grow a portfolio of key fire and security accounts, building relationships at every level
• Act as the link between clients and the service and projects teams, keeping maintenance, remedials and installations on track
• Support the design team at proposal stage, then follow each project through to handover
• Spot opportunities for upgrades, new installations and maintenance contracts
• Prepare quotations and proposals, and negotiate contract renewals
• Hold regular account reviews covering service performance, compliance and customer satisfaction
• Make sure systems and services meet BS 5839, BS EN 50131 and BS EN 62676
• Keep CRM records, forecasts and account plans up to date

What you’ll bring

• At least 5 years’ technical experience in fire and/or security, with fire as the stronger side
• 2 to 3 years in account management, supervisory or management roles
• Sound knowledge of fire and security systems and the relevant British Standards
• Commercial awareness and confidence in negotiation
• Strong communication and organisation skills
• A full UK driving licence for regular site visits

Desirable:

• FIA qualifications (strong hands-on experience will be considered in their place)
• Experience working within ISO 9001 quality management systems

What’s on offer

• £40,000 to £50,000, depending on experience
• £400 a month car allowance or a company car
• Employee ownership bonus scheme, plus performance and sales lead bonuses
• 23 days’ holiday plus bank holidays, rising by one day per year of service to 28
• Your birthday off every year
• Hybrid working: 3 days in the office, 2 at home
• Company pension and salary sacrifice schemes, including EV cars and childcare
• Funded training and certifications
• Employee Assistance Programme, wellbeing programme and employee discounts
• Free on-site parking

How to apply

Apply through LinkedIn or message Jack Finch directly for a confidential conversation. The client’s details will be shared with shortlisted candidates.