Pre-Sales / Customer service - Greater Sheffield - #1691513

Job Title: Pre-Sales/Customer service representative

Role Overview:

This position plays a key role in supporting the overall success of the company by delivering efficient and professional internal and external customer service. The role requires a detail-oriented individual capable of handling a variety of tasks across multiple departments. Strong judgment, organizational skills, and the ability to remain calm and professional in diverse situations are essential.

Reporting Structure:

• Reports directly to the Operations Manager




• Indirect reporting to General Management and Senior Leadership

Key Responsibilities:

• Support the achievement of service sales targets and profit margins




• Prepare and follow up on quotations via email and phone




• Manage tendering processes for service contracts




• Identify, contact, and develop new customer relationships




• Review client terms and conditions to minimize business risk




• Coordinate with manufacturing teams for delivery schedules and cost details




• Work with technical staff to obtain necessary information and drawings




• Analyse customer specifications to determine requirements




• Assist in the preparation of sales presentations




• Prioritize quotation requests and ensure timely responses




• Maintain CRM system for timely follow-up on new and renewing service contracts




• Update and manage service-related items within the accounting system




• Provide sales forecasts and prepare sales performance reports




• Collaborate with the marketing team to develop promotional materials for events, campaigns, and customer engagement




• Share relevant sales and contact information with marketing for outreach initiatives




• Work alongside the service team to enhance service sales and promote new product offerings




• Maintain and manage the existing customer database