Payroll & Customer Service Advisor - #1695314

Temporary Payroll & Customer Service Advisor Location: Sheffield Start Date: ASAP (Subject to Clearance) Temp 3-month contract with the possibility of extension Pay Rate: £12.27 per hour

About the Role: My client is looking for experienced Payroll Process Assistant's to join their team in Sheffield on a temporary basis. You will play a crucial role in ensuring timely and accurate payments to staff, both weekly and monthly, working within a fast-paced and process-driven environment.This is an excellent opportunity for someone with strong payroll knowledge, a keen eye for detail, and a commitment to maintaining confidentiality and accuracy in line with payroll legislation and organisational policies.

Key Responsibilities:

• Ensure all payroll input is processed within strict deadlines and meets audit requirements.
• Accurately process temporary and permanent payroll changes for allocated payrolls.
• Review and validate input by other clerks.
• Maintain staff records and ensure compliance with statutory and organisational payroll agreements.
• Support across Employment Services Hubs when required.
• Undertake additional tasks as appropriate to this level.

Essential Skills & Qualifications:

• Minimum 5 GCSEs (A-C) including English and Maths or equivalent
• Excellent communication and organisational skills
• Strong attention to detail and high data accuracy
• Proven ability to investigate and resolve complex pay queries
• Understanding of PAYE, National Insurance, and statutory deductions
• Ability to prioritise workload and respond flexibly to changing demands
• Team player with a professional and confidential approach to work

Desirable Skills:

• Previous payroll or finance experience
• NVQ Level 3 or equivalent in Payroll
• Understanding of payroll legislation and data protection
• Experience working with multi-customer payrolls
• Demonstrated initiative in process improvement

Working Pattern: Hours: Monday to Friday, 9:00 AM - 5:00 PM Hybrid Working: Initially office-based, with hybrid (1 day/week in-office on Wednesdays) after the initial period Training: No formal training is provided prior to starting; candidates must be confident in payroll processing from day one.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.