Customer Success Executive - #1714771

We are working in partnership with an established technology business in Sheffield and are actively recruiting for a Customer Success Executive.

The role is permanent full time hybrid position. Monday to Friday - 9.00am to 5.30pm. The hybrid element is one day a week in the Sheffield office and you can work the other four days from home.

As Customer Success Executive the key duties are:

• Account manage a portfolio of business customer accounts

• Hold regular reviews by phone, email and online to support existing customers to maximise customer engagement and drive success

• Handle client enquiries and resolve queries via the member support line

• Possess comprehensive knowledge of all cross products to effectively support and train members

• Carry out ongoing training and follow up sessions of our products from managing your client accounts

• Providing exceptional customer service, making sure response times to cases are dealt with against agreed targets

• Handle objections and provide effective solutions

• Assist with onboarding practices, to arrange, book and carry out setups on all cross products, making sure to maximise product adoption

• Manage renewals on all cross products

• Drive referrals to increase business growth

The company will provide the successful candidate with product training and will support you in the Customer Success Executive position.

Ideal candidates will possess excellent customer service / customer success skills; be great at building relationships and account management. A candidate who has the ability to provide solutions to the end user.

The company will offer a competitive annual salary (the salary can be discussed on application) plus company bonus, excellent company benefits and holiday allowance.

Interested candidates should apply now or contact Stuart-Harris Recruitment Consultancy.