Customer Payroll Support Advisor - #1774452

Title: Payroll Support Advisor

Department: Customer Operations

Location: Sheffield (Hybrid, 3 days a week in the office, 2 days from home)

Full time, permanent

Salary: £25,057.50 Salary (37.5 hours per week, Monday – Friday on rotating shifts between 8am – 6pm)

Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers' and schools' needs at the core, ensuring they are innovative, trusted education solutions.

Role Overview

As part of an exciting period of growth within our EduPay team, we’re expanding our customer operations function to support increased demand ahead of FY26. We’re now hiring Payroll Support Advisors to join us on the 21st July.

This role will begin with a structured 6-week onboarding and training programme, designed to ensure our new team members are fully equipped with the knowledge and skills to succeed by 1st September, a critical period for our customers.

This is a great opportunity to join a supportive and collaborative team in our Sheffield office, delivering best-in-class service to the schools and educators who rely on Tes.

What does the process look like?

Once You Submit Your Application

Key Responsibilities What will you need to succeed? What do you get in return? Who are Tes?

• Our team will review your CV and experience.
• If successful, you’ll be asked to complete a 10–15 minute behavioural assessment.
• Candidates who pass this stage will be contacted by a Tes Talent Team member to arrange a 15-minute screening call.
• Final-stage candidates will be invited to attend one of our Assessment Centres on either:
• Thursday 26th June, or
• Thursday 3rd July (Please ensure your availability for these dates).
• Provide outstanding payroll support via phone, email, and webchat.
• Handle and resolve customer enquiries efficiently and empathetically.
• Maintain accurate records of interactions and solutions provided.
• Collaborate with internal and external partners to ensure seamless service delivery.
• Work in line with service level agreements (SLAs) and quality standards.
• Stay up to date with product and payroll knowledge to offer expert advice.
• Support other operations functions during periods of high demand.
• Participate in continuous learning and skill development.
• Occasional weekend support may be required during peak times (time off in lieu will be provided).
• Previous payroll support or customer service experience (preferred but not essential).
• Ideally, a professional payroll qualification (e.g. CIPP) — again, not essential.
• Strong interpersonal and communication skills.
• Ability to solve problems calmly and logically.
• Confident in using various software and digital tools.
• A positive, professional, and team-oriented attitude.
• Organised, self-motivated, and adaptable.
• 25 days annual leave (rising to 30 days)
• 5% pension contribution post-probation
• Hybrid working model – up to 2 days from home following training
• Modern city centre offices
• Discounted city centre parking
• Access to My Benefits World – including wellbeing and lifestyle discounts
• Free eye care cover
• Life assurance
• Cycle to Work Scheme
• Employee Assistance Programme (EAP)
• Regular Tes Socials and wellbeing initiatives
• Access to extensive learning and development resources
  

Tes has been supporting the education sector for over a century, evolving with the needs of schools and educators. Today, Tes provides innovative digital solutions that support teacher recruitment, CPD, safeguarding, SEND provision, and more.

With over 13 million education professionals in our community and 25,000 partner schools across 100+ countries, we play a key role in helping educators succeed and students thrive.

We’re a global, people-first organisation with offices in London, Sheffield, Hong Kong, Sydney, and Dubai. Our culture is inclusive, agile, and driven by a shared purpose: to make a difference in education.

Tes Global is committed to equal opportunities and welcomes applicants from all backgrounds. If you require any additional support or adjustments during the recruitment process, please reach out.

Learn more about Tes Global

[email protected]

Other details

• Pay Type Salary
• Min Hiring Rate £25,057.00
• Max Hiring Rate £25,057.00