Head Of Operations - #1774464

Anna Maher Consulting Ltd


Date: 11 hours ago
City: Sheffield
Salary: £55,000 - £70,000 / year
Contract type: Full time
Work schedule: Full day
Anna Maher Consulting Ltd

Head of Customer Operations (12-Month Contract) – SaaS / EdTech – Sheffield (Hybrid)We’re working with a fast-growing international SaaS company in the EdTech sector looking to appoint a Head of Customer Operations on a 12-month fixed-term contract. This key leadership role is ideal for a Digital Head of Ops Manager with experience in digital transformation, automation, and customer excellence.

What You'll Do:

  • Lead day-to-day customer operations across global teams.
  • Drive digital transformation (AI chatbots, self-service, automation).
  • Collaborate with Product/Tech to improve customer journeys.
  • Deliver excellence in complaints, retention & NPS.

What You’ll Need:

  • 5+ years in senior ops roles (ideally SaaS or EdTech).
  • Proven track record in digital service transformation.
  • CRM/Helpdesk/AI tools experience.
  • Strong team leadership and change management.

What’s On Offer:

  • £70k + benefits
  • 25–30 days holiday
  • Modern city-centre office & hybrid model
  • L&D, socials, pension, cycle to work & more

Interested in a digital leadership challenge?Apply now for this SaaS ops job in Sheffield and make a genuine impact!

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