Outbound Customer Service Advisor - #1775713

Are you an experienced Customer Service or Call Centre Advisor looking for a new challenge with a growing company? Would you like to represent one of the UK’s leading energy providers in a role that offers excellent training, career development, and hybrid working?
A well-established and expanding business based in Sheffield is looking for skilled Telephone Collections Agents to join their supportive and professional team. This is an exciting opportunity for individuals seeking a long-term career in a business that invests in its people.

What’s in it for you?

• Salary up to £24,000 depending on experience


• Realistic bonus opportunity of up to £6,000


• Hybrid working after training (3 days in the office, 2 from home)


• 28 days holiday (including bank holidays)


• Company pension scheme


• Life assurance scheme


• Free daily refreshments including fruit, and hot and cold drinks


• Full training and ongoing development


• A friendly, inclusive and growing team environment

Role responsibilities:

• Making inbound and outbound calls to customers regarding outstanding payments


• Providing a high level of customer service with empathy and professionalism


• Speaking with customers experiencing financial difficulties and collecting key information


• Negotiating affordable payment plans in line with company policies


• Referring vulnerable customers to relevant internal departments or support agencies


• Maintaining accurate customer records and updating the CRM system


• Supporting customers with advice and signposting where appropriate

What we’re looking for:

• Experience in a call centre, customer service or collections role


• Excellent communication and problem-solving skills


• A positive attitude and strong work ethic with an empathetic approach


• Comfortable working to KPIs and in a target-driven environment


• Able to work under pressure and use initiative


• Familiarity with CRM systems and general IT competency


• Must live within a commutable distance to the Sheffield office

This is a fantastic opportunity to join a respected company, represent a leading UK energy brand, and develop your career in a supportive and thriving team.
Apply now to be considered.

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