Pensions Administrator - Sheffield - #2066382

Angard Staffing is the dedicated provider of agency support staff for Royal Mail’s HR services centre based in Sheffield. Due to an increase in workload volumes, we are looking for candidates with great attention to detail, excellent administration, and communication skills to join our inclusive and friendly team on a temporary basis.


Job Details:


• Role: Pensions Administrator


• Location: Royal Mail, Pond Street, Sheffield, S98 6HR (Hybrid - 2 to 3 days per week in the office)


• Start Date: Immediate


• Pay Rate: £12.79 per hour


• Contract: Temporary (12 weeks, with potential extension for this to be extended)


• Hours: Around 37.5 hours per week, between 9am - 5pm (some flexibility with this)


Job purpose

This role is responsible for supporting the retirement team by processing pension cases and ensuring members’ pensions are accurately and efficiently put into payment. The individual will play a key part in delivering a smooth transition for retiring members by managing the necessary administrative tasks, maintaining high attention to detail, and upholding service standards throughout the process.

Key accountabilities

• Calculate and process members’ benefits based on their entitlements under the rules of the Royal Mail Pension Plan
• Communicate member pension entitlements and resolve member queries
• To deliver the product to agreed service and quality standards, in accordance with Plan rules and HRS service specification
• To play a full part in developing and delivering continuous improvement activities in accordance with our PASA Gold Standard and Continuous Improvement frameworks.
• To take responsibility for own personal and professional development
• To ensure that own technical knowledge remains up to date to enable continued delivery of an excellent service.
• To develop and maintain positive, effective and professional working relationships with customers, clients, stakeholders and Royal Mail colleagues, delivering consistently excellent value-added service
• Undertake work in different teams within the Pension Service Centre according to business need, including Activations, Bereavements, s, Additional Benefits, Payroll, Plan Finance and Pensions Data Management.

Key knowledge, skills, experience

• Ability to prioritise and manage own workload
• Strong English Language and Mathematics skills
• Proven experience of delivering a professional, customer focussed service
• Demonstrably strong written and verbal communication skills
• A track record of working flexibly to ensure that customer requirements are delivered
• In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook
• Proven planning and organisational skills, including experience of delivering to demanding timescales
• Effective problem-solving ability
• Well-developed analytical and reporting skills
• To exhibit behaviours that exceeds our customer’s expectations