Zendesk Operator - #2071615

Elevation Recruitment Group are working with a fast-growing global managed service provider. As the business expands through acquisition, they need an experienced Zendesk specialist to own their multi-brand platform - keeping BAU running whilst leading the technical integration of newly acquired businesses.

This is a hands-on configuration role with real scope. You'll work across a complex omnichannel environment, introduce AI-powered improvements, and shape platform direction for a customer base that spans multiple brands and languages.

What you'll be doing

• Administer and optimise Zendesk Support across email, messaging, web forms and voice - including triggers, automations, macros, views, and bot flows
• Lead end-to-end Zendesk design, build, and configuration for M&A integrations
• Build and improve routing logic, escalation flows, and automation to drive efficiency across brands and teams
• Develop custom integrations using REST APIs to connect Zendesk with third-party systems, including AI voice services
• Design and maintain Help Centre knowledge bases for each acquired brand
• Build dashboards and reports to give clear visibility of Customer Care metrics and system performance
• Manage sandbox and production environments through structured change-control processes

What we're looking for

• At least two years' experience as a Zendesk Administrator, configuring Zendesk Enterprise across all channels including AI features
• Proven experience of multi-brand and multi-language Zendesk environments
• Confident building custom and third-party integrations via REST APIs
• Strong analytics skills - you build dashboards and reports that drive decisions, not just display data
• Comfortable managing multiple concurrent workstreams and communicating clearly to non-technical stakeholders
• Experience working within structured change and release management processes

If you are immediately available and are looking to join a fast moving exciting business please get in touch today!