Graduate Housing Officer - #2076210

Graduate Housing Officer

Location: Sheffield

Salary: £24,907

You will support the Neighbourhood Services Manager in Sheffield, South Yorkshire to deliver high‑quality housing services and contributing to strong, sustainable communities. You’ll assist with key housing management tasks such as rent arrears, allocations, anti‑social behaviour, and neighbourhood upkeep. As you grow, you’ll take responsibility for your own patch in Sheffield and work toward ambitious personal and professional goals.

What you’ll be doing as a Housing Officer Graduate…

Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations.

Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled

Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy

Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate

Providing advice, guidance and effective resolutions to customer queries with a focus on getting it ‘right first time’

Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support.

Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour

Providing project management support for a range of regional and corporate projects including Service Improvement Groups

Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong

Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity

Treating customers and colleagues with respect and empathy

Working 35 hours per week and having a flexible approach to work

What you’ll need…

A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area

GCSE maths and English or equivalent at grade C/4 or above

A clean UK driving licence and access to a car is essential for travel across Sheffield (Yorkshire)

Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service

Excellent written and verbal communication skills

Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time

Keen eye for detail and good organisational skills

Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop

Commitment to completing all parts of the training programme

Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy

How we support you and your career at Great Places….

A fully accredited qualification to aid in your development  

Full equipment to help you perform best at your role  

Dedicated time each week for studying and learning  

Mentorship and line management from senior professionals  

A warm, inclusive team where your ideas and growth matter  

Access to our Growing Greatness talent programme including workshops, networks, and development activities  

Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress  

Closing date: 19th June 2026

Shortlist date: 20th June 2026

Interview date: TBC (Late June)