Customer Success Intern/Graduates - #2116680

Location: Sheffield

Contract: 12 months Fixed Term

Working Mode: Hybrid (3 days in the office)

Working Hours: 9:00 AM to 5:00 PM

This opportunity is ideal for a recent graduate or a student in their penultimate year who is looking to develop valuable customer-facing experience within a fast-growing EdTech organisation. We welcome candidates who are eager to learn, build their skills, and gain hands-on experience working with customers, internal teams, and education professionals.

About The National College

At The National College, we empower education professionals to transform children’s lives.

Our all-in-one platform helps schools, trusts, and nurseries stay compliant, raise standards, and reduce staff workload through intuitive, impactful technology.

If educators need it, we build it.

We’ve created a unique platform that combines the world’s largest CPD and policy library with innovative software tools, developed in collaboration with thousands of schools and more than 1,000 education experts.

The Role

As a Customer Success Intern / Graduates at The National College, you'll join a collaborative, mission-driven team where your ideas matter. Working alongside our Customer Support and wider commercial teams, you'll gain hands-on experience supporting our members throughout their membership journey. You'll help deliver excellent customer service across multiple communication channels, assist with resolving customer queries, and collaborate with colleagues across the business to enhance customer satisfaction while contributing to projects that support schools and education leaders across the UK.

Job Responsibilities

You will have the opportunity to:

• Develop an understanding of TNC's business, including our brand, customers, products, and value proposition within the education sector.
• Gain hands-on experience across key customer-facing functions, including Customer Support, Account Management, Operations, and Customer Success, to build a broad understanding of the business.
• Provide first-line support to customers via phone, live chat, and email, assisting with enquiries and supporting their resolution under the guidance of the Customer Support team.
• Deliver a professional, efficient, and customer-focused support experience across multiple communication channels.
• Learn how to identify customer needs, troubleshoot issues, and provide timely, effective solutions while ensuring a positive customer experience.
• Support customers in maximising the value of their membership by helping them access relevant learning resources, services, and opportunities.
• Promote self-service support by guiding customers to our Helpdesk, knowledge base, and AI-powered support tools where appropriate.
• Maintain accurate customer records and learn to use TNC's internal systems, including CRM and reporting tools, to record customer interactions.
• Work collaboratively with Customer Support, Technical, Product, and other internal teams to investigate customer queries and support issue resolution.
• Contribute to business-focused projects by conducting research, sharing ideas, proposing solutions, and presenting your findings at the end of the internship.
• Provide suggestions to improve customer engagement, retention, and internal processes, contributing to continuous improvement initiatives.
• Stay up to date with platform developments, new products, and business processes to provide informed support and develop your knowledge.
• Provide administrative and operational support to the Customer Support team, contributing to wider team objectives and the smooth running of the function.

Job Requirements

Qualifications / Skills

• Strong verbal and written communication skills
• Excellent organisational and time-management abilities
• Professionalism and a positive, proactive attitude
• Customer-focused mindset with an interest in relationship management
• Ability to handle confidential information responsibly
• Strong attention to detail and a willingness to learn

Education & Experience

• Degree in business, marketing, education, communications, or a related field preferred (Penultimate Year or Pre-Master's)
• Prior experience in a customer-facing, sales, or service environment is advantageous but not required

Job Benefits

At The National College, we’re passionate about helping organisations grow and thrive through knowledge and connection. You’ll be part of a business that values its people, supports continuous development, and celebrates success.

You'll also be able to benefit from:

• Life assurance
• Enhanced maternity, paternity, shared parental, and adoption pay
• 24/7 online GP access
• Mental health and wellbeing support
• One paid charity day per year
• 25 days’ holiday, increasing to 30 days with service
• Professional study support
• Plus more