IT Engineer Apprentice - #2132206

Velociti Solutions provides innovative digital transformation solutions and specialist consultancy in operational efficiency, safety and customer service excellence. With deep sector knowledge gained over 30 years, we are trusted by transport authorities, bus operators and rail operators worldwide.

Our software spans planning and scheduling, control room and incident management, safety and compliance, customer information and commercial analytics for bus and rail operators and transport authorities, along with Asset Management.

Role purpose

As an Apprentice IT Engineer, you will support Velociti Solutions’ IT systems, gaining practical experience and developing the technical skills required to become a Junior IT Engineer.

Key Responsibilities

• Assist with installation and configuration of computer systems, networks, mobile devices, and cloud services under supervision.

• Support the management of user accounts and group access within Microsoft Entra ID under the direction of senior team members.

• Assist in the maintenance of the Microsoft 365 environment, learning to manage licensing, Teams, SharePoint and Outlook services.

• Support mobile device management and deployment via Microsoft Intune.

• Contribute to endpoint security maintenance and monitoring under guidance.

• Log and manage incoming support incidents via the helpdesk portal, Teams, email and telephone using Zendesk.

• Diagnose and resolve hardware, software and network issues reported by employees, escalating complex cases to senior team members with detailed information.

• Provide timely updates to employees throughout the resolution process.

• Document technical issues, solutions, and processes to build organizational knowledge and support your learning.

• Participate in formal apprenticeship training and development activities to achieve the Level 3 Information Communications Technician (ICT) apprenticeship standard.

• Seek feedback from senior team members and apply learning to improve technical knowledge and professional performance.

Skills, Knowledge & Experience

• A genuine interest in IT and technology, with motivation to learn and develop technical skills.

• Basic understanding of computer systems, networks, and IT troubleshooting principles (or willingness to develop these).

• Interest in IT security and data protection best practices.

• Strong problem-solving and troubleshooting mindset.

• Clear communicator who can explain technical issues to non-technical colleagues.

• Customer empathy and patience when supporting employees.

• Attention to detail in logging and documenting technical issues.

• Reliable and professional in approach, with commitment to learning and development.

• Team player who values collaboration and knowledge-sharing.

• Familiarity with Microsoft Windows and Microsoft 365 applications (desirable).

• Work collaboratively with the IT Operations team, other departments, and third-party suppliers under supervision.

• Contribute to the team's knowledge-sharing culture through documentation and open communication.

• Undertake any additional duties as reasonably required.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

Monday to Friday, 9.00am to 5.30pm, 37.5 hours per week.

Office based during the probation period (4 days per week). Following this, a hybrid working pattern is available, minimum of two days per week in the office.

Benefits

• Private health care

• Life assurance

• Income protection scheme

• Company pension scheme

• 25 days holiday plus bank holidays

• 3 days paid leave for Christmas period shut-down

• 1 day's paid leave to celebrate birthday

• Hybrid working

• EV car scheme

• Cycle-to-work scheme

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Equal Opportunities

Velociti Solutions is an equal opportunities employer. We welcome applications from all suitably qualified candidates.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!