Business Support Officer / Administrator - #2144286

Business Support Officer

• Hourly Rate: £13.24 PAYE
• Location: Sheffield, S2
• Job Type: Full-time Hours (37 per week), Interim

Join the Sheffield Local Authority as a Business Support Officer, providing essential administrative and operational support to frontline Home First Community teams. These teams are crucial in supporting hospital discharges and delivering short-term reablement care, helping people maintain independence and recover safely at home. This role is ideal for individuals who are experienced, motivated, and thrive in fast-paced environments.

Day-to-day of the role:

• Provide comprehensive administrative and business support to frontline service teams.
• Manage incoming telephone calls, emails, and face-to-face enquiries professionally and efficiently.
• Liaise confidently with service users, healthcare professionals, colleagues, and partner agencies.
• Maintain accurate records and update relevant systems and databases.
• Support the coordination of hospital discharge and reablement services.
• Process documentation and ensure information is handled confidentially and in accordance with policies and procedures.
• Assist with scheduling, correspondence, meeting arrangements, and general office administration.
• Contribute to the smooth and effective running of the service.

Required Skills & Qualifications:

• Previous experience working in an office administration or business support role.
• Excellent communication skills, both written and verbal.
• Confidence in dealing with service users and professionals via telephone, email, and face-to-face interactions.
• Strong organisational skills and the ability to prioritise competing tasks.
• Good attention to detail and accuracy when maintaining records and processing information.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work effectively as part of a team and independently when required.

Desirable:

• Experience working within a health, social care, NHS, or local authority environment.
• Knowledge of hospital discharge services, reablement services, or community-based care provision.
• Experience using case management or service-recording systems.

Benefits:

• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.
• Contribution to meaningful work that impacts the community.

To apply for the Business Support Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.